- We provide support only for valid Codingrays product purchases.
- We provide support only in English.
- Guaranteed reply time is up to 48 hours within business days.
- We reply all tickets from oldest to newest. Please do not repost if you are not adding essential information to the opened ticket. Reposting on an unanswered ticket will reset the timer and will slow down response time.
- We do not provide support on weekends and national holidays.
- Our support team working hours are from 9 AM - 5 PM (Mon - Fri) at (GMT/UTC +5:30).
- We charge additionally to support custom/third party themes. Charge is per product.
- Sometimes we may need access to your FTP and web store admin.
- We cannot guarantee that all of our modules will be out-of-the-box compatible with any other extension, theme or a customized OpenCart.